Blog - Page 5 of 6 - Create/Change

Organisational Design for a Service Line

A powerful way for government to align services around citizen needs rather than organisational boundaries.

4 metrics for Enabling Teams

We’ve come up with 4 metrics that Enabling Teams can use to measure the quality of service they are providing to Delivery Teams.

Create/Change on Sky TV

More fun than the Andrew Marr Show.

Policy that “lands right first time” may be a noble ambition but it’s a lousy strategy

There’s a quote often (wrongly) attributed to Einstein: “Insanity is doing the same thing over and over again and expecting different results.” Government, it appears, hasn’t got the memo.

Why it’s important to understand that agile is radically different to what went before

Some advice for colleagues working with agile teams that are pushing back on existing processes and ways-of-working.

5 things a service designer in government needs to be good at

Here’s our take on the 5 essential things a service designer needs to do when designing or transforming a public service

Some thoughts on how to not screw-up organisational transformation

Some common ways to screw-up an organisational transformation and how to avoid them.

Tell me about your life. Make sure it fits on a post-it note.

Occasionally my work makes me look in the mirror - it’s not always comfortable viewing.

10 small things policy people can do to become more user-centred

Low effort, high value things you can do to see your policy work from a citizens point-of-view.

19 characteristics that make agile radically different

Agile methods aren’t just a bit different to what’s preceded them, they are fundamentally different...