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Policy that “lands right first time” may be a noble ambition but it’s a lousy strategy

Policy that “lands right first time” may be a noble ambition but it’s a lousy strategy

Written by Darius on 9th March in Policy design, Service design it has No Comments

Added to Policy design, Service design .. 9th March

There’s a quote often (wrongly) attributed to Einstein: “Insanity is doing the same thing over and over again and expecting different results.” Government, it appears, hasn’t got the memo. We’re repeatedly guilty of attempting ‘decisive action’ based on little evidence and with strong incentives not to change strategy if we get it wrong. And getting it wrong is Read the full article…

Why it’s important to understand that agile is radically different to what went before

Written by Mark Dalgarno on 9th March in Agile, Transformation it has No Comments

Added to Agile, Transformation .. 9th March

I’ve been doing a bit of thinking recently about the introduction of agile methods into organisations using non-agile methods such as PRINCE2. In this context, I, like many other coaches, often see friction between agile delivery teams and the organisation around them. There can be many reasons for this friction, but I want to focus here Read the full article…

Some thoughts on how to not screw-up organisational transformation

Written by Darius on 9th March in Transformation it has No Comments

Added to Transformation .. 9th March

Alex wrote recently in How to make friends and winfluence people about some common ways to screw-up an organisational transformation. These include: Treating your service delivery teams as somehow more special than others in your organisation Making transformation a thing that is done to people rather than with them Failing to devote time to transformation — especially hard in Read the full article…

5 things a service designer in government needs to be good at

Written by Darius on 9th March in Service design it has No Comments

Added to Service design .. 9th March

We work with policy teams to design new public services, mostly in wicked problem spaces. Policy officials are often very interested in the “secret sauce” of service design, so here’s my take on the 5 essential things a service designer needs to do when designing or transforming a public service. It’s based on watching and Read the full article…

Tell me about your life. Make sure it fits on a post-it note.

Written by Darius on 9th March in Research, Service design it has No Comments

Added to Research, Service design .. 9th March

Occasionally my work makes me look in the mirror. It’s not always comfortable viewing. Designers of public services are used to using Pareto logic: you seek the 80% of benefit by actively letting the edge cases slide, even if the edge cases are actually pretty big. On many services it’s probably acceptable to treat 20% Read the full article…

10 small things policy people can do to become more user-centred

Written by Mark Dalgarno on 9th March in Policy design, Transformation it has No Comments

Added to Policy design, Transformation .. 9th March

Go to a show&tell where a team is presenting user research insights. Read this Government Digital Service (GDS) blog post explaining what Accessibility means. Read this GDS Service Manual page about Assisted Digital. Visit delivery teams and see what user research they are putting up on their team walls; talk to them about their user research findings Read the full article…

The show and tell: what it’s for and how to do it right

Written by Mark Dalgarno on 9th January in Agile it has No Comments

Added to Agile .. 9th January

The show and tell (also known as sprint review, sprint demo, team review or iteration review) is an important agile practice. It’s a regular meeting that allows teams to celebrate their work and talk about what they’ve learned. It’s also a chance to: bring the team together, helping stakeholders and others bond with the team Read the full article…

19 characteristics that make agile radically different to what’s gone before

Written by Mark Dalgarno on 9th March in Agile, Transformation it has No Comments

Added to Agile, Transformation .. 9th March

In an earlier post I noted that I’ve been doing a bit of thinking recently about the introduction of agile methods into organisations that use non-agile methods such as PRINCE2. In particular I noted that: Agile ways of working are radically different to the non-agile ways of working that preceded them. That is, agile methods aren’t just a bit different to what’s Read the full article…

Be the change that you want to see in the world

Written by Mark Dalgarno on 9th March in Rapid Prototyping, Transformation it has No Comments

Added to Rapid Prototyping, Transformation .. 9th March

In recent years I’ve been doing a lot of work as part of large Governmental Transformation programmes. Alex Osborne commented on my recent post “Some thoughts on how to not screw-up organisational transformation” that in his experience the people funding transformation programmes are often the last ones to get on board with the adaptations (changes) needed to Read the full article…

Our NESTA-backed venture goes into Alpha

Written by Darius on 26th January in Ventures it has No Comments

Added to Ventures .. 26th January

NESTA has given us seed funding for a joint venture with National Theatre Wales and NoFit State to create a product that arts and cultural organisations can use to find out more about live audiences. Audience development with limited resources is one of the big challenges if you are an arts or cultural organisations. At Read the full article…

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