Apr 11, 2022
Are you trying to drive transformation inside government? You’re probably thinking where do I even start? Is it the technology? Is it the organisation? Is it the people?
The most powerful tool we’ve found to cut through all of this is the idea of Service Lines.
Service lines allow you do two things simultaneously:
Firstly, they make it clear to your user or your customers what you’re doing for them and secondly, that lens – the way you want your customers to understand you – gives you permission to strip away some of the legacy and silos that are stopping you from making better services.