Feb 06, 2023
As CIO of US Citizenship and Immigration Services from 2010 – 17, Mark Schwartz sought to apply an empathic approach to digital transformation.
He also encouraged the federal government to adopt Agile and DevOps principles, overcoming their previous planet-sized policy for supervising technological system delivery.
In this Primer interview, you’ll hear some of Mark’s tips for working with execs from large organisations when doing digital transformation.
Listen now to hear how Mark transformed his organisation from a bad bureaucracy to a good one!