The Service Owner Model

Creating an environment where Policy, Delivery and Operations work together for better outcomes.

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Forecasting the length of your Beta

What are the factors that will affect the duration of your Beta work?

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Primer: Upgrading the state with James Plunkett

An exciting new project where Mark and Darius go deep with some of the most inspiring people in digital government, policy and technology.

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Aoife Ní Mhóráin

Using LEAN techniques in government

When you need an answer yesterday to stop spending money in the wrong direction

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What type of supplier do you need?

Do you need someone to support, accelerate or enhance what you're doing?

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Why Service Lines should be your go-to digital transformation tool

Why Service Lines should be your go-to digital transformation tool

Are you trying to drive digital transformation inside government? You’re probably wondering where to start…

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How (not) to radiate intent

Is it really better to beg forgiveness than ask permission?

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Boldly going where no one has gone before?

How to create a Discovery backlog

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The Playbook Playbook

Or how to create your first Playbook.

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This model predicts whether your new policy or service will work

The 3 circles of success

This model predicts whether your new policy or service is going to work.

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