5 things a service designer in government needs to be good at

Here’s our take on the 5 essential things a service designer needs to do when designing or transforming a public service

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Some thoughts on how to not screw-up organisational transformation

Some common ways to screw-up an organisational transformation and how to avoid them.

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Tell me about your life. Make sure it fits on a post-it note.

Occasionally my work makes me look in the mirror - it’s not always comfortable viewing.

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10 small things policy people can do to become more user-centred

Low effort, high value things you can do to see your policy work from a citizens point-of-view.

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19 characteristics that make agile radically different

Agile methods aren’t just a bit different to what’s preceded them, they are fundamentally different...

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Our NESTA-backed venture goes into Alpha

NESTA has given us seed funding for a joint venture with National Theatre Wales and NoFit State to create a product that arts and cultural organisations can use to find out more about live audiences.

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