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Tell me about your life. Make sure it fits on a post-it note.

Written by Darius on 9th March in Research, Service design it has No Comments

Written by Darius on 9th March in Research, Service design it has No Comments

Occasionally my work makes me look in the mirror. It’s not always comfortable viewing. Designers of public services are used to using Pareto logic: you seek the 80% of benefit by actively letting the edge cases slide, even if the edge cases are actually pretty big. On many services it’s probably acceptable to treat 20% Read the full article…

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