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Policy that “lands right first time” may be a noble ambition but it’s a lousy strategy

Policy that “lands right first time” may be a noble ambition but it’s a lousy strategy

Written by Darius on 9th March in Policy design, Service design it has No Comments

Written by Darius on 9th March in Policy design, Service design it has No Comments

There’s a quote often (wrongly) attributed to Einstein: “Insanity is doing the same thing over and over again and expecting different results.” Government, it appears, hasn’t got the memo. We’re repeatedly guilty of attempting ‘decisive action’ based on little evidence and with strong incentives not to change strategy if we get it wrong. And getting it wrong is Read the full article…

10 small things policy people can do to become more user-centred

Written by Mark Dalgarno on 9th March in Policy design, Transformation it has No Comments

Written by Mark Dalgarno on 9th March in Policy design, Transformation it has No Comments

Go to a show&tell where a team is presenting user research insights. Read this Government Digital Service (GDS) blog post explaining what Accessibility means. Read this GDS Service Manual page about Assisted Digital. Visit delivery teams and see what user research they are putting up on their team walls; talk to them about their user research findings Read the full article…

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